"I'm having a problem connecting to the internet stream."
Here are three things to check…
- Clear your cookies and browser history. Often, clearing the cache of downloaded cookies and helper objects will fix this issue. See more instructions if you’re unsure of the procedure.
- Make sure your Flash player is up to date. You may need to install the latest version (Uncheck the box for the additional McAfee security software)
- Try a different browser. If the stream works in Microsoft Internet Explorer, but not in Mozilla Firefox or Google Chrome, for example, you may need to update your browser to the newest version.
"The internet stream timed out and says 'Are you still there?', is it supposed to do that?"
Yes. It saves listeners’ bandwidth (some providers give customers bandwidth caps).
It saves processing power for the streaming provider – which allows them to reduce streaming costs to us.
It also lowers the royalty payouts we have to make for internet streaming time when nobody is actually listening (i.e., it’s on but she’s sleeping).
Since, for internet streaming, we have to pay royalties for every song streamed to every individual listener, it behooves us to not stream songs to an empty house, or to people who are not listening.
Back when we were doing our streaming through the old provider, we were paying a flat minimum royalty fee. We were notified several times that we were not in compliance with copyright laws and regulations, because we were not reporting the exact number of songs played to however many people, and also were not paying the exact royalty amount we owed for said precise number of songs. Our new provider can help us keep track of the exact number of songs, and allows us to finally comply with the law.
"What is the best way to listen to 93.7 online? Is there a reason mine isn't playing?"
The recommended way to listen on a computer is by going to our “Listen” page and clicking on one of the two round icons.
Please note that you will need to have Flash installed and enabled.
If you are using a desktop player like Windows Media Player, you need to make sure that it is able to play streams encoded in AAC. Itunes and Windows Media Player 12 support this natively; you may be able to install an aftermarket codec to allow you to play AAC streams in older versions. If your player doesn’t support AAC, you may download the free media player VLC, which does.